The Integrative Client-Centered Model (ICCM) is a counseling model for lawyers and other professionals where the client is tasked with making decisions about issues. The ICCM is an update to the traditional client-centered model of professional counseling, and is based on Interpersonal Neurobiology, and other theoretical approaches to working with clients grounded in neuroscience, psychology, and human development.
Unlike other client-centered models for lawyers, the ICCM provides a working theory of human functioning in conflict based on state of the art principles from neuroscience and psychology. It describes why and how people act the way they do in conflict, and offers a variety of tools, approaches and techniques, to help optimize communication and foster optimal client decision making based on client styles. It helps professionals work and negotiate with clients and non-clients.
The ICCM gives professionals a foundation to build better skills for litigating (including cross-examination), negotiating, mediating, judging, and counseling. It helps professionals understand peoples deeper needs and find ways to address them.
The ICCM is an effective model for lawyers, litigators, mediators, judges, paralegals and other legal professionals. Many elements, such as Integrative Listening and the Hierarchy of Needs in Conflict, are also highly effective for doctors, nurses, other medical professionals, law enforcement (including hostage negotiators), clergy, educators, psychotherapists and other mental health professionals, and sales and marketing professionals.
ICCM techniques are effective for improving client retention, client satisfaction, building trust and rapport, motivating clients, gaining awareness of broader issues (“extralegal” for lawyers), navigating different communication and information processing styles, helping clients make good choices, and effectively navigating difficult relationship terminations. For lawyers, ICCM techniques can improve cross-examination skill, negotiations with unrepresented opposing parties, understanding judicial styles, managing difficult opposing attorneys, and managing high conflict personalities. For all professionals, the ICCM can help you understand yourself, and help you greatly improve your professional functioning.