ICCI helps lawyers enhance their client counseling skills
The Integrative Client-Centered Model (ICCM) offers of a flexible framework-and-component model
The ICCM Framework:
The human element
Relationship building skills
Case and narrative building skills
Plan building and execution
Regrouping and re-executing
The ICCM framework is designed to allow you to better identify and utilize your existing skills, and incorporate new skills and models.
ICCM recommended components include proven techniques from neurobiology and attachment-informed models and ICCM-specific techniques tested in counseling and litigation practice.
Professional skills enhanced by the ICCM include
- Intake, closing, retain rate
- Developing attorney confidence (regardless of skill level)
- Communication and rapport with clients, and other people involved
- Empathy
- How to help clients not feel powerless
- Understanding of core human needs which can drive conflict
- Specific, state-of-the-art counseling techniques
- Case-plan development
- Supporting optimal client decision-making
- Narrative development and drafting
- litigation skills which include direct and cross-examination skills
- Negotiation and mediation skills
- Identifying and managing challenging clients
- High conflict management
- Innovative business practices
- Office management practices